Delivery explained

Delivery charges:

  • We offer FREE delivery for orders within a 5 mile radius or on ALL orders over £200.
  • Otherwise, delivery is charged in banded zones, ranging from £4 to £16.
  • We aim to cover all of Hertfordshire and surrounding areas (North London and parts of Essex) with our ~25 mile delivery radius.
  • The delivery charge will be calculated automatically at checkout and then we will confirm the order once checkout is complete.

What to expect?

  • Once order is placed we will always contact you to arrange a delivery date and estimated time. If this is on a weekend or out of hours we will call you next working day.
  • On the day of delivery, we will contact you to confirm an estimated time of arrival. Our delivery driver can be contacted on the day of delivery only, on 07468 456594.
  • We don't need you to be home to accept the delivery, as long as you are happy to agree a convenient and safe place with our team in advance. 
  • In most cases we deliver the next day from order confirmation and in the worst-case within within a week.
  • This delivery window can include Saturdays.
  • Our lorries are the smallest of its kind at 3.5 tons, similar to the size of a large 4x4 vehicle. This should allow us access to most locations, but if you have special requirements please do call to discuss.
  • We will only be able to move the logs up to 5 meters max from delivery on a level surface.
  • Note: Due to the size of the large bags, they will not fit through regular gateways or doorways.